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5 tips to consider when entering the British market

5 tips to consider when entering the British market

5 tips to consider when entering the British market

Values, etiquette and dynamics vary from culture to culture; when it comes to the UK, an understanding of these matters may prove invaluable when it comes to navigating the business environment. Here are my five top tips to help you succeed in the British market:

 

  1. English or British? Know your regions! The UK is made up of Scotland, Northern Ireland, England and Wales, and each region is passionately proud of its own identity. If you are unsure, stick to ‘British’ to avoid insulting anyone.
  2. Brits value time-keeping, planning and punctuality when it comes to meetings and business arrangements. From the outside, it looks like Brits— and especially Londoners— are always on the go or in a rush, but time wasting is a big no-no, so respecting their time is very important.
  3. British people are usually on a first-name basis with those they work with, so no need to stress about titles and curtsying (save that for the queen).
  4. Indirect communication and British humour— when they go hand in hand, things can get confusing. You might have to read in between the lines and decode a bit of ‘fluff’ from time to time. ‘Not bad’ sounds a little humiliating, but might be the biggest compliment you’ll get from a Brit. Add in some self-depreciating, understatement-ridden humour and you’ve nailed it. Humour is key in British culture and it is used in a number of ways: to avoid seeming arrogant, to bridge differences, to criticise or to simply create a sense of togetherness.
  5. Pub culture! A lot of networking is done at the pub. You will quickly see this to be true when it hits 6pm and the pubs are overflowing with professionals with pints continuing the work conversation. While it may seem strange to network in such a relaxed environment, its a big part of business networking in the UK.

 

Don’t miss the video of our former British and French researcher, Chloe, below for some more top tips when it comes to the British business environment:

A note on social media in the UK:

 

Generally, social media trends are what you would expect, and follow the likes of France for example, with Facebook leading the way in terms of usage, followed closely by Youtube, which is a great platform to explore in order to reach out to the masses, especially among the younger generation. Instagram is gaining popularity ever so quickly and would be a great channel to home in on when it comes to fashion and design.

 

British/American and self-proclaimed, francophile, Phoebe Brewster is the British and French fashion and design curator. From San Francisco, to Frankfurt, London and Paris, Phoebe decided to find a new home in the beautiful Copenhagen, where she is exploring her passion for modern communication in fashion & design, sustainable living and being outdoors.

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How to break through to the Swedes

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How to break through to the Swedes

Is it time to enter Sweden? As always before approaching a new market, it is best to do some research on how that particular country works. In this blog post we will provide you with some typical Swedish characteristics, along with intel on how to break through to the Swedish market, so get ready to speak lagom*. 

All the way up in the northern hemisphere lays Sweden, the small country with big aspirations. From producing ABBA and IKEA, fika and smörgåsbord, among lots of innovative inventions or even fashion brands; Sweden prides itself with being one of the most equal and environmentally friendly countries in the world.

The country is fond of its traditions – ranging from celebrating Lucia and Christmas in the winter, to dancing the night away in flower crowns on midsommar or slurping crayfish in the summer.

All of these things are part of shaping the Swedish market. Watch the video (interview takes place with our former Swedish Researcher) to find out more about how to approach Swedish people and why it is important to keep conversations light, a.k.a why Swedes love to talk about the weather. 

https://vimeo.com/281612444
Another important thing to know when approaching the market is that Swedes love meetings. As it is very important in the Swedish society to let everyone be heard, meetings have become the way to go about when doing business. Some even have meetings about having meetings – how meta is that?
Swedes generally have a love for nature. The country even has a special law making sure that everyone is free to go wherever they want, may that be forests or beaches, mountains or fields. This explains why Sweden cares for businesses that acquire a sustainable standard and ”slow business” is all the rage. If you want to approach the market, make sure your company is green.

Another tip for reaching out is knowing that shopping in Sweden, has for many, evolved into being client focused. Many brands today strive for customers to have a good experience while shopping, this being by adding personal service, turning shops into showrooms or by investing in e-commerce or AR. All in all, if you approach Swedes with a positive and thought provocative mindset – you will be in the loop of their lagom.

 

*Lagom is a way of describing when something is not too much nor too little but just right.

 

Linnea is the Swedish Curator at VOCAST. She grew up in Malmö and Shanghai, and has a Bachelors Degree in Strategic Communication along with a big passion for everything creative or dance-related.

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Germany is one of the major economies within Europe with a population of over 82 million and a German-speaking media market of over 100 million people; including Austria, large parts of Switzerland, as well as German-speaking minorities in Belgium, Luxembourg and even Denmark. We have gathered the most important facts to help pave the way in entering a relevant market.

With more than 85% of adult German online users, social networks and online publications are becoming a great marketing tool to target consumers. We’ve handpicked and curated lists of German mass media, sharing from online publications to niche Influencers – to make sure your message reaches the right people. Gain insight into their landscape, major social media trends and the best way to address Germans. Check out our video, where Jens Hamborg Koefoed, Co-founder of VOCAST, chats with Vanessa, our German Fashion & Design Curator.

Finding the right network

Have you had trouble locating those right editors on LinkedIn? Might be because Germany has its own business network called XING. And because XING has been around longer than LinkedIn, most likely you will find German professionals there. In general, brands cannot expect to get the same results from their social media campaigns as in other markets. Germans continue to catch up with all social channels. Online publications have a wide reach, like brigitte.de with more than 7,4 million unique users, and many German influencers reach up to over 3 million followers on Instagram. Another quick tip to know on how to approach those niche influencers or someone in the market – we recommend being direct and accurate when reaching out. No loose ends or they might lose interest quick.

Top 5 social media channels in Germany*:

  1. Facebook (32 million)
  2. Instagram (25 million)
  3. XING (15 million)
  4. LinkedIn (13 million)
  5. YouTube (6 million)

*based on numbers of active users by Hootsuite 

Vanessa Windhaus - Conquer the German market

Vanessa, who is our German fashion and interior curator, has been with VOCAST since October 2016. Holding a background in Fashion design and online marketing, she has worked for several fashion and lifestyle brands like Baum und Pferdgarten, Noa Noa and L’Oréal. If you have any questions about the German market, reach out to Vanessa at vanessa@vocast.com

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GDPR & Contact Data: how your information should be treated

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GDPR & Contact Data: how your information should be treated

You’ve come up with the perfect rolodex of contacts for your reach and have treated their data with respect. And naturally, the GDPR is making you think twice about compliance and about how to handle everything from this point on.

No worries. We have set a few important points for you to follow, when dealing with the GDPR. It is easier than you think, as long as you follow the steps.

“With a relatively small effort, when setting up the process, the GDPR & anti-spam regulation can both be handled smoothly. All it takes is a structured approach to obtaining consent and provide the needed information. Just remember that certain minimum requirements apply; both in respect of content as well timing of a consent and a privacy policy.”

Tim Nielsen - Legal Advisor

Tim Nielsen, attorney-at-law, DAHL Law Firm

We highly recommend that you protect personal data and beware of accidental “spam” – with the objective of being transparent in the usage of information.

Here are some rules to follow:

Always call first

Cannot send an email; call first.

Document consent

Document it (must prove consent).

What's the purpose?

Purpose – why are you reaching out?

Privacy Policy

Privacy Policy

Store data securely
Store it securely; so data does not leak out.

Here are some rules to follow:

Cannot send an email; call first.

Document it (must prove consent).

Purpose – why are you reaching out?

Privacy Policy

Store it securely; so data does not leak out.

Consider at least two things:

Legal basis for using data (“Am I permitted to do what I intend with the data?”)
The legal basis will usually be consent with newsletters, press-releases and other commercial content.

Information on use (“this is what I intend to do with the data”)
The information will usually be your privacy policy; it is intended to help your audience understand what details/info we are storing/obtaining on your behalf. It should clearly inform about what info in your brand (web, app, public services) is being stored. E-mails concerning marketing activities are also covered by the anti-spam regulation.

Getting consent for marketing activities:

Consumers: no contact by telephone or e-mail is possible without consent, which must this either be initiated by the consumer itself of obtained physically.

Non-consumers: contact by telephone is possible without consent – but not e-mail.

– Marketing activities comprise almost all commercial activities; if in doubt, it is probably a marketing activity, if you are a commercial business. Other exceptions and restrictions apply.

– Privacy Policy – you should mention the use of info. For example, how it is being utilised.

We believe that you should have control of your data. Some of our services offer this type of control. Please consult further details: sales@vocast.com

NOT-SO-FUN FACT

Unsolicited marketing e-mails: DKK 10,000 up to 100 e-mails, DKK 100 per e-mail above 100. Breach of data privacy rules: up to the highest of EUR 20,000,000 or 4% of your global turnover (though actual level of fines is currently not known).

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Birgitte Herskind is a Danish fashion designer based in Copenhagen with a passion for beautiful materials and unconventional cuts. She focuses on the balance between tradition, fashion, quality and innovation.
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Morten Hald er frontend-udvikler og grafiker hos VOCAST. Han er desuden husets e-mailguru, brænder for funktionelt og smukt design, elsker at spille fodbold og har en passion for B2C-marketing.

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Content drives sales

Content drives sales

Content drives sales

Traditionally VOCAST has been developed to improve workflow in PR and relations with journalists and digital influencers. However, VOCAST has also become a tool for sales at the Birgitte Herskind office. Wing-Yan Lo, who is in charge of international sales and brand awareness for the brand, has begun to apply VOCAST features in her work routine to set the brand aside from their competitors.

“The fashion industry is very competitive. Especially if you sell your clothes in multi-brand shops, it is important to make yourself noticed and a way to do that is to create good looking content, for your customers to use. If you leave it up to each shop to take their own photos of the clothing, often it won’t meet the brand’s standards. By making the content available for them, we have control over how our brand is represented and eventually sales will also improve”, says Wing-Yan Lo.

The process of sharing that crucial content is one of the things that the VOCAST digital showroom have improved for Birgitte Herskind’s customers and for Wing-Yan herself.

“Before we started using VOCAST our lookbook and campaign pictures was sent out by e-mail so the quality of the pictures was lower and it took longer. Now it’s super easy for our customers to download content to use directly on their own websites and social media. It’s easier for everyone and the result is better.”

Enhancing customer relations

Not only has the digital showroom helped to boost sales for Birgitte Herskind, it has also helped create stronger relations to customers and agents. According to Wing-Yan Lo it makes a huge difference to be able to point customers in the direction of the digital showroom.

“We make new content available every month in the digital showroom, and we teach our customers and agents to check it each time. In this way we improve the relationship with them, especially the ones not located nearby. When they can visit our digital showroom regularly and follow what is new in our brand, I can tell that our customers feel more connected to us and we feel more connected to them as well”, says Wing-Yan Lo.

With so many different customers using Birgitte Herskind’s digital showroom in Europe and overseas, simplicity of the platform is an important factor.

“Even though we have many Spanish and French-speaking customers with limited English, it’s very intuitive, so they can manage to use it anyway”, says Wing-Yan Lo. “It’s a complete product and I can only see us using it more in the future”.

Læs også hvorfor det er vigtigt at målrette sin kommunikation, istedet for kun at fokusere på de store mediehuse: Journalistikken har aldrig haft bedre vilkår
Birgitte Herskind is a Danish fashion designer based in Copenhagen with a passion for beautiful materials and unconventional cuts. She focuses on the balance between tradition, fashion, quality and innovation.
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Morten Hald er frontend-udvikler og grafiker hos VOCAST. Han er desuden husets e-mailguru, brænder for funktionelt og smukt design, elsker at spille fodbold og har en passion for B2C-marketing.

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